Privacy Policy

Our Commitment to Your Privacy

At Shimmer, we take your privacy seriously. This Privacy Policy explains how we collect, use, protect, and share information about you when you visit our website or use our services. We believe in transparency and want you to understand your rights and our practices regarding your personal data.

By using our website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

Personal Information You Provide

We collect information that you voluntarily provide to us when you express interest in our services, contact us, or engage with our website. This may include your name, email address, phone number, company name, job title, and any other information you choose to share with us through contact forms or direct communication.

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior. This includes your IP address, browser type and version, operating system, device identifiers, referring URLs, pages visited, time spent on pages, and other usage data. We collect this information through cookies and similar tracking technologies.

Analytics and Tracking Data

We use analytics services to understand how visitors interact with our website. These services collect information about your browsing patterns, including which pages you visit, how long you stay, and how you navigate through our site. This helps us improve our website and services.

Communication Records

When you contact us via email, phone, or our contact forms, we retain records of these communications, including the content of your messages and any attachments you send. We use this information to respond to your inquiries and provide requested information about our services.

How We Use Your Information

We use the information we collect for several legitimate business purposes, including to provide and improve our services, communicate with you about your inquiries and our offerings, analyze how our website is used to enhance user experience, maintain the security and integrity of our systems, comply with legal obligations, and protect our rights and interests.

We process your personal data based on various legal grounds depending on how you interact with our services. This includes your consent when you provide information through forms, our legitimate business interests in operating and improving our services, contractual necessity when we need to process your information to fulfill agreements with you, and legal obligations when required by applicable laws.

We do not sell your personal information to third parties for their marketing purposes. Any sharing of information occurs only as described in this Privacy Policy or with your explicit consent.

Information Sharing and Disclosure

Service Providers

We may share your information with third-party service providers who assist us in operating our website, conducting our business, or serving our users. These providers include hosting services, analytics providers, email delivery services, and customer relationship management platforms. All service providers are contractually obligated to protect your information and use it only for the purposes we specify.

Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you via email or prominent notice on our website of any such change in ownership or control of your personal information.

Legal Requirements

We may disclose your information when required by law, in response to legal process, to protect our rights and property, to investigate potential violations of our terms, or to protect the safety and security of our users or the public.

Data Security and Protection

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, regular security assessments, access controls limiting who can view and process your information, and employee training on data protection practices.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to protecting your information using industry-standard practices.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When your information is no longer needed, we securely delete or anonymize it.

Your Rights and Choices

Access and Correction

You have the right to access the personal information we hold about you and request corrections to any inaccurate or incomplete data. You can review and update certain information by contacting us directly.

Data Portability

In certain circumstances, you have the right to receive your personal information in a structured, commonly used, and machine-readable format, and to transmit that data to another organization.

Erasure and Restriction

You may request that we delete or restrict the processing of your personal information in certain circumstances. However, we may need to retain certain information for legal or legitimate business purposes.

Objection and Withdrawal of Consent

Where we process your information based on your consent or our legitimate interests, you have the right to object to such processing or withdraw your consent at any time. This will not affect the lawfulness of processing before your withdrawal.

Your Rights and Opt-Out Instructions

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:

Avoid filling out contact forms, account registrations, or any data-submitting features
Disable cookies through your browser settings (see our Cookie Policy for more details)
Contact us directly to request the deletion of any previously shared personal data

We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly.

International Data Transfers

Our operations are based in Singapore, and we may transfer and process your information in Singapore and other countries where we or our service providers operate. These countries may have data protection laws that differ from those in your country of residence.

When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this policy and may provide additional notice such as adding a statement to our homepage or sending you a notification. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.